As you may know, KillTheCan.org now offers Milestone Tokens to help quitters commemorate various milestones in their quit. When these chips were put up on the site, there was a note on each page stating that the chips were available for pre-order and were slated to be delivered to me and ready for shipping on November 4th, 2010.
The chips were in fact delivered to me just prior to the 4th. Unfortunately, the artwork on all the chips that were ordered were off center! I reached out to the manufacturer and told them that these were obviously unacceptable and we’d need to get them replaced. They assured me that they would make it right and for the last couple of weeks I’ve been working through that process with them.
Last week, they sent me samples of the corrected chips and I’ve approved them. I got a note from them this morning (November 16th) stating that the lower denominations (200 days, 1 Year, 500 Days, 2 Years & 1,000 Days) are in the mail to me today. The other 5 denominations (3 Years, 4 Years, 5 Years, 2,000 Days & 2,500 Days) should be shipped to me later this week.
I’d like to apologize for the not only the order being delayed, but ESPECIALLY for not communicating this to everyone (specifically those that have already placed pre-orders).
That said, for those that have already place pre-orders you have a couple of options:
- Get a full refund. If you’d like this option just let me know and I’ll refund you immediately. I apologize for the confusion.
- Get a bonus. For those of you that have placed a pre-order (you know who you are) I’ll throw in EITHER another Milestone Chip of your choosing or a QSX/KTC Wristband. Thanks for your patience and understanding.
Once again… I apologize for the confusion and I appreciate both your understanding and support for KTC/QSX.